Information we may receive
When you request service, call, text, or otherwise contact us, you may provide your name, email address, telephone number, property address, photographs, project details, access information, and other information related to the trees or property.
Our website and service providers may also receive limited technical information such as browser type, device type, referring page, pages visited, approximate location, and interaction data. This information helps us understand site performance and protect the website from misuse.
How we use information
We may use information to respond to questions, evaluate service availability, prepare or coordinate a proposal, schedule work, communicate about an existing project, maintain business records, improve our website and services, protect our systems, and comply with legal obligations.
Information submitted about a property may be shared internally with the arborists, office staff, crew leaders, or other team members who need it to respond to the request or perform approved work.
Service providers and disclosures
We may use service providers for website hosting, forms, communications, scheduling, analytics, file storage, payment processing, and other business operations. They may process information only as needed to provide those services to us.
We may disclose information when reasonably necessary to comply with law, respond to lawful requests, protect people or property, investigate misuse, or complete a business transaction involving Asheville Arborists. We do not use this website to sell personal information for money.
Cookies and analytics
The website may use cookies or similar technologies that are necessary for site operation, security, preferences, and aggregate analytics. Browser controls may allow you to limit cookies, although some site functions may not work as expected when they are disabled.
Retention and security
We retain information for as long as reasonably necessary for the purpose for which it was collected, for ongoing client relationships, and for legal, insurance, accounting, safety, and operational requirements. No online system can be guaranteed completely secure, but we use reasonable administrative and technical measures appropriate to the information we handle.
Your choices
You may ask us to correct contact information, stop nonessential communications, or answer questions about information you submitted. Some records may need to be retained for contractual, legal, insurance, safety, or legitimate business reasons.
External sites and updates
Our website may link to third-party websites or services that maintain their own privacy practices. We are not responsible for the content or privacy practices of those services. We may update this policy as our website and business practices change. The effective date above identifies the current version.
Contact
Questions about this policy may be submitted through our contact page or by calling or texting 828.778.8733.